We’re Here to Help

If you have questions about an order, shipping, or which product is the best fit, contact us and our team will get back to you as soon as possible.

Customer Support

Email: velunaracutsvc@gmail.com

Support Hours: Mon–Fri, 9am–5pm EST

Typical Response Time: Within 24–48 hours

Order Help (Include in your message)

To help us assist you faster, please include:

• Order number
  
• Email used at checkout
  
• A brief description of the issue
  

Shipping & Delivery

Orders are fulfilled and shipped by our fulfillment partner. For shipping timelines and delivery info, please review our Shipping Policy: Shipping Policy

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery and include photos of:

• the item(s)
  
• the packaging
  
• the shipping label

We’ll make it right.